EXCHANGE AND RETURNS POLICY
YOUR RIGHT TO CANCEL – the "Cooling Off" period
If you change your mind, you may cancel your order for the Embrace Products at any time prior to shipment, or up to 7 days from the date that you receive the Embrace Products. In this case, You shall receive a full refund of the price paid for the Embrace Products returned in the same condition as You received them, in the original packaging and unworn, subject to and in accordance with our returns policy described below.
If you’re not completely happy with an item, we’ll exchange it, provided that it's returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact within a period of 14 days from the date of its delivery to you. Please note that in the interests of hygiene or safety reasons: lingerie, underwear and garments with microencapsulation cannot be returned if the packaging has been opened or damaged and/or the Embrace Product has been used or worn, unless faulty. All items returned must be in their original condition. Exchange is limited to exchange for the same Embrace Product, of a different size or colour.
Whilst we take every care to ensure that our products are of the highest standard, if you believe a product to be defective please contact us within 14 days of receipt of the item by email at firstname.lastname@example.org or by telephone at +353 91 504993, to receive instructions on how to proceed.
Please note that the following are innovative design features and shall not be considered defects:
1. Floating structure, each bra has two parts to enhance fit and freedom of movement, oneis the outer bra and the second is the inner cup support and cradle. This is an intentionaldesign feature to enhance comfort, and an award winning and patent protectedconstruction so it is unique to Embrace.
2. Removable wire, each support has a removable wire option. Wires may displace duringshipment, so it is important that if garments are to be worn with the underwires inserted,that before garments are tried on or worn, the wires be securely placed in their pockets. Please follow product instructions carefully.
If you feel there is a need to return a product in consideration of a defect, upon receipt of the returned Embrace Product, We will fully examine it and notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement for the non conforming product.
Please refer to Embrace terms and conditions for full details.